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Frequently Asked Questions (FAQ)
1. What is BatikGaleri.com ?
BatikGaleri.com is an Online Shopping for Batik, Textiles, Sarawak Layer Cake & more. You may get more information about BatikGaleri.com on Abous Us page.
2. How secure is shopping with BatikGaleri.com?
We are selling using online shopping since Jan 2008. We don't sell our services and products on gimmicks or misleading information. We pride ourselves on offering no-nonsense high-quality products with unique designs you won't find anywhere else. We shop online and we sell online - We simply have the passion for online store. We have clients ranging from one-man-show entreprenuer to large university like Universiti Kebangsaan Malaysia. Doubt? Have a look at our deliverables and our client testimonials. Talk to us & feel the difference. :)
3. What kind of payment options do BatikGaleri.com offer ?
BatikGaleri.com offers a variety of payment options as below:
METHOD 1: CREDIT CARD
- Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN / Online Banking
Offline bank-in (cash or cheque) payable to Galeri Batik Enterprise, please find our bank account information below:
Account No: 5621 0622 9840
Name : Galeri Batik Enterprise
Bank Name: Maybank Sdn.Bhd
Email: payment@batikgaleri.com
After bank-in, please email us the scanned copy of the payment slip to us at payment@batikgaleri.com with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
5: I have signed up to BatikGaleri.com but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at sales@batikgaleri.com for technical assistance.
6: I have a user account with BatikGaleri.com but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with BatikGaleri.com. The password will be sent automatically to the registered email address.
7: I have a user account with BatikGaleri.com, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
8: Can I buy from BatikGaleri.com without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
9: How do I know BatikGaleri.com latest news and promotions ?
Just subscribe to our newsletter, which we published monthly to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Stay in the loop, Join us on Facebook or 
Follow us on Twitter 10: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at sales@batikgaleri.com with the message title Unsubscribe and we will remove your email from the mailing list.
11: I have received a few emails from BatikGaleri.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that BatikGaleri.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms BatikGaleri.com has processed your order.
Order Shipped: This email confirms that BatikGaleri.com has delivered/shipped the order to your shipping address.
12: I can't find a particular product/item I want from BatikGaleri.com online store, what can I do ?
Kindly contact us at sales@batikgaleri.com or call us at 019-2104948 for further enquiries. We will try our best to assist you or recommend you an alternative.
